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Reasonable time for delivery I_icon_minitimeby Chocy boy Wed 20 Jan 2021 - 13:49


 

 Reasonable time for delivery

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The Burchies
KSH
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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
Join date : 2012-11-13
Age : 59
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PostSubject: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeThu 5 Sep 2013 - 20:59

What in your opinion is a reasonable time for delivery of something you have bought and paid for over the internet from a UK company?

My opinion is there is no excuse for something to take more than 5 days, you can post something in Cornwall one day and have it delivered in Scotland the day after, that gives them a few days to pick and pack it, must be a very big warehouse if they cant do it in that time!!
We have a 5 day call to delivery policy at work, from when the call is taken we deliver on our own transport within 5 days and it doesn't matter if its a few kilo's or 25 ton

I bought an item on the 29th and no sign of it yet, their website says my order is "awaiting fulfilment" I emailed them yesterday but had no reply, thats another thing I don't agree with, it only takes a few seconds to reply, even if it's something like "we'll look into it and get back to you"
My thought about this is they have none in stock, or they don't keep them in stock and get them shipped from somewhere else but no mention of this on the web-site.
This is a well known motorhome dealers that I won't be using again

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The Burchies

Reasonable time for delivery 300010
The Burchies

Posts : 3982
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Age : 108
Location : Bournemouth

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeThu 5 Sep 2013 - 21:21

I wonder sometimes if products are not even in this country although it is said to be from uk.
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elldwin

Reasonable time for delivery 100010
elldwin

Posts : 1020
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Age : 108
Location : Bedfordshire

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeThu 5 Sep 2013 - 21:23

It may have gone missing, thats what happened to me with a recorded delivery. Fingers crossed it arrives soon.
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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
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Age : 59
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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeThu 5 Sep 2013 - 21:25

Yeah, me too.
I think sellers should have to say if the items are in stock or not

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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
Join date : 2012-11-13
Age : 59
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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeThu 5 Sep 2013 - 21:30

Hope so Jan.
But what exactly does awaiting fulfilment mean? Could be anything, what's wrong with order placed, order picked, shipped, here's your tracking number etc at least you know what's happening

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Techno100

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Techno100

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Join date : 2012-11-15
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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 16:32

I bought a motor kit for my awning from the cheapest UK seller. I had to persue them for a "what's going on" response, finally told would arrive from Belgium 11th September. I paid two weeks ago
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Techno100

Reasonable time for delivery 100010
Techno100

Posts : 1730
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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 16:35

So who is the dealer Ken? that sounds like Leisureshopdirect
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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
Join date : 2012-11-13
Age : 59
Location : Wherever I park

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 19:49

John's Cross

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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
Join date : 2012-11-13
Age : 59
Location : Wherever I park

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 20:13

No change - This order is marked as Awaiting Fulfillment

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Techno100

Reasonable time for delivery 100010
Techno100

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Join date : 2012-11-15
Location : Leeds

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 20:26

I've only ordered one item from them and it was a fiamma leader bar end cap.
They sent the wrong part but it definitely wasn't sent from them it came from a third party and it took lots of emails to sort it out.
I eventually got a refund and bought elsewhere.
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KSH

Reasonable time for delivery 600010
KSH

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Join date : 2012-11-13
Age : 59
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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 20:37

They won't be on my shopping list from now on either, they can't even reply to an email

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Techno100

Reasonable time for delivery 100010
Techno100

Posts : 1730
Join date : 2012-11-15
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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 20:38

john's not the only one who's cross then Laughing
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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
Join date : 2012-11-13
Age : 59
Location : Wherever I park

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 20:41

He will be when I cancel the payment Very Happy 

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Techno100

Reasonable time for delivery 100010
Techno100

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 20:42

Tell me what you want? see if I can find a better source
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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
Join date : 2012-11-13
Age : 59
Location : Wherever I park

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 20:47

I'll give them till Tuesday
They should take a look at the customer service at this place [You must be registered and logged in to see this link.] absolutely first class to deal with, got my bits next day and they don't take payment for 14 days

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Techno100

Reasonable time for delivery 100010
Techno100

Posts : 1730
Join date : 2012-11-15
Location : Leeds

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeFri 6 Sep 2013 - 21:01

Gasit are fast too and Hamilton gas but why would you order gas products from Johns cross?
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Chameleon

Reasonable time for delivery 100010
Chameleon

Posts : 1300
Join date : 2013-03-16
Age : 41

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeSat 7 Sep 2013 - 16:23

I bought four smallish items from Amazon from different shops on 6th August. 

Three of the items, which weren't urgent, arrived before the 10th August. 

All four shops gave delivery date as 10th so why did it take the item I was waiting for over 14days to arrive? Contacted seller who gave a standard answer = one customer lost.

Then at 8pm on Bank Holiday Monday I ordered a very large item, via Amazon, that was delivered on the Thursday.  Shocked  

There is good customer service and then there is .......
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Tugga

Reasonable time for delivery 75010
Tugga

Posts : 871
Join date : 2012-11-15
Age : 27
Location : Bedfordshire

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeMon 9 Sep 2013 - 19:49

Ken, I think you should ring Peter at Johns Cross, as he is the Manager and he usually has his finger very firmly on the pulse.  I cannot believe that he has not replied to your email.  I take it you have checked your junk folder to see if it has gone straight into that?

I have had excellent service from them in the past.
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Techno100

Reasonable time for delivery 100010
Techno100

Posts : 1730
Join date : 2012-11-15
Location : Leeds

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeMon 9 Sep 2013 - 21:19

I think they order stuff to be delivered direct to customer from Grove products in Cheshire (a major wholesaler)
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KSH

Reasonable time for delivery 600010
KSH

Posts : 7022
Join date : 2012-11-13
Age : 59
Location : Wherever I park

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PostSubject: Re: Reasonable time for delivery   Reasonable time for delivery I_icon_minitimeTue 10 Sep 2013 - 15:40

Well after telling them I was going to cancel the payment I got a reply!
Waiting for stock, least they could do is let their customers know what's going on, I think this is poor service and I won't be using them again, order cancelled and placed elsewhere

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