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 OH Sh........ugar

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KSH

OH Sh........ugar 600010
KSH

Posts : 6919
Join date : 2012-11-13
Age : 58
Location : Accrington

OH Sh........ugar Empty
PostSubject: OH Sh........ugar   OH Sh........ugar EmptyWed 24 Dec 2014 - 16:46

Xmas eve and the talk talk TV box decides to stop working, 57 mins on the phone talking to Bindy Bumbe from Bombay and its still not working so they are sending an engineer out, when you might ask - 3rd January Sad Sad
Free repair if its a faulty box, £60 if its something thats at fault our end, ie settings, cable etc £200 if we have damaged the box and needs replacing, asked repeatedly if there is a way of booting the system, kept getting told to turn it off so after the call ended I googled it and found how to do it, reset the system, software etc but still no joy, definately a faulty box, gets to boot up screen then freezes. Hate talking to them call centres who haven't got a clue what they are talking about, just reading things off a screen especially when you get told things like "are you sure the TV is turned on" Twisted Evil
Oh well, back to good old freeview for the Xmas period, hope Adele doesn't want to pause/rewind or record anything or the air will be bluer than it was when I was on the phone to the call centre Very Happy

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tessajoe

OH Sh........ugar 100010


Posts : 1752
Join date : 2012-11-14
Age : 59
Location : iceland

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptyWed 24 Dec 2014 - 17:06

its good to talk.Laughing
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Leapy

OH Sh........ugar Modera12
Leapy

Posts : 3265
Join date : 2012-11-13
Age : 72
Location : Staffordshire

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptyWed 24 Dec 2014 - 18:08

You will be able to sit and hold hands infront of the log burner planning the wedding lol
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SandJ

OH Sh........ugar 25010
SandJ

Posts : 452
Join date : 2012-11-15

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptyWed 24 Dec 2014 - 19:58

Ken turn the Tv on Laughing










Merry Xmas
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KSH

OH Sh........ugar 600010
KSH

Posts : 6919
Join date : 2012-11-13
Age : 58
Location : Accrington

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptyWed 24 Dec 2014 - 20:05

[You must be registered and logged in to see this link.] wrote:
its good to talk.Laughing
Unless it's someone from a call centre in Bombay!

[You must be registered and logged in to see this link.] wrote:
You will be able to sit and hold hands infront of the log burner planning the wedding lol
Wedding?? where did that come from Rolling Eyes

[You must be registered and logged in to see this link.] wrote:
Ken turn the Tv on Laughing
IT IS ON Smile

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wints

OH Sh........ugar 10010


Posts : 219
Join date : 2012-11-21

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptyThu 25 Dec 2014 - 0:23

hi Ken
My tt youview box stopped working the on demand features.  I googled it, lots with same problem (prob 1000's without), the cure was to follow the 'maintenance procedure'...... press on/off button at rear to off, then on again and at same time both + & - buttons at front. Then let the box do it's own thing, it tells you when it's complete.  Worth a try, it sounds like you might have done something similar.

Allen
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KSH

OH Sh........ugar 600010
KSH

Posts : 6919
Join date : 2012-11-13
Age : 58
Location : Accrington

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptyThu 25 Dec 2014 - 9:58

Thanks Allen but yeah, I tried all that, box won't boot up at all, stuck on the 'nearly ready' screen

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The Burchies

OH Sh........ugar 300010
The Burchies

Posts : 3982
Join date : 2012-11-15
Age : 107
Location : Bournemouth

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptyFri 26 Dec 2014 - 16:01

Ours packed up a few weeks ago, been through all of this, no engineer for 4 weeks I put an official complaint to the manager & got a compensation number to claim back. Our contract ends in January so wont use them again!
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KSH

OH Sh........ugar 600010
KSH

Posts : 6919
Join date : 2012-11-13
Age : 58
Location : Accrington

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptySat 3 Jan 2015 - 19:29

Well the guy turned up on time, did a few tests and and went through all the resetting process, reinstalling software etc, daren't tell him I had already done that Very Happy turns out the box is faulty, replaced free of charge to the newer model

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The Burchies

OH Sh........ugar 300010
The Burchies

Posts : 3982
Join date : 2012-11-15
Age : 107
Location : Bournemouth

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptySat 3 Jan 2015 - 20:22

Be cautious they haven't palmed you off with a recon box!!
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KSH

OH Sh........ugar 600010
KSH

Posts : 6919
Join date : 2012-11-13
Age : 58
Location : Accrington

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptySat 3 Jan 2015 - 20:42

Nah, all brand new in sealed packaging

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Leapy

OH Sh........ugar Modera12
Leapy

Posts : 3265
Join date : 2012-11-13
Age : 72
Location : Staffordshire

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptySun 4 Jan 2015 - 7:56

Hope you were compensated ! lol
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The Burchies

OH Sh........ugar 300010
The Burchies

Posts : 3982
Join date : 2012-11-15
Age : 107
Location : Bournemouth

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptySun 4 Jan 2015 - 9:03

I have been Pete!! No payment back dated from november to them until contract expires Very Happy
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KSH

OH Sh........ugar 600010
KSH

Posts : 6919
Join date : 2012-11-13
Age : 58
Location : Accrington

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptySun 4 Jan 2015 - 13:12

Not worth another hour on the phone to Bindy Bumbe from Bombay for the sake of a free month Shocked

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Tugga

OH Sh........ugar 75010
Tugga

Posts : 871
Join date : 2012-11-15
Age : 26
Location : Bedfordshire

OH Sh........ugar Empty
PostSubject: Re: OH Sh........ugar   OH Sh........ugar EmptySun 4 Jan 2015 - 14:22

Should've stuck with BT Ken, we had a working box all over Christmas and New Year OH Sh........ugar 372028940OH Sh........ugar 372028940



Sorry, couldn't resist Very Happy:D
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