Are you a Talk Talk customer?
If so then don't install their Super Safe Boost
Tried updating my Tom Tom today and it wouldn't connect, tried allsorts, said there was no internet connection yet I could browse the internet with Chrome, ready for a re-install I got that mad at one point!! had put all my needed files on the cloud ready
Turned out it was the Talk Talk software, all updated and back up to speed now
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Keeping Leapys boat sailing [You must be registered and logged in to see this image.]